Gorkana Meets… Risk.net

Duncan Wood, Risk.net‘s editor-in-chief, talks to Gorkana‘s Niall Davies about structural changes within the title, his new role and how PRs can pitch to him and the Risk.net “desks”.

Can you talk us through the new structure at Risk.net and what brought it about?

Risk.net used to be the product of the work that went into publishing seven different print titles every month; now, it’s the other way round.

The magazines no longer have their own editors and journalists. Everyone writes for Risk.net, and covers the core topics that are the biggest draw for the site’s readers – risk management, derivatives and regulation. The newsroom consists of one desk for each of those topics, with two more desks dedicated to the same topics, but with a specific focus on our buy-side and commodities sector audiences. Each desk has its own editor and a team of four to six journalists.

We still see strong demand for print, but the magazines are now put together – primarily by our production team – using the material written for the Risk.net audience.

Tell us about your new role

We needed someone to focus on the direction, coherence and quality of our output. I’m supported by a managing editor, and bureau chiefs in Hong Kong, London and New York – all of us work across the five desks.

What are the advantages of the editorial changes?

Our journalists are now writing more articles about the topics that matter most to our audience.

The desks are fewer and bigger, meaning each editor has more journalists and more flexibility. That’s helpful when you’re trying to cover complex topics that are under-reported elsewhere – reporting and writing stories in this space eats up a lot of time.

How does this affect PRs pitching to you?

It might be a bit bewildering. They can’t call up and speak to the editor of Risk or Structured Products anymore. They’re pitching to one of the Risk.net desks, instead.

Once you get past that, it may be easier for PRs, too. Rather than having a risk management story – for example – and wondering which of seven risk-related titles to contact, they can get in touch with the editor of the Risk Management desk. Alternatively, if a PR believes a story has strong regional relevance, they can talk to the bureau chief in their area – New York for North and South America; London for Europe, the Middle East and Africa; Hong Kong for Asia.

What’s the most common mistake made when PRs pitch in to you?

I’d guess this is a common complaint among journalists who write for specialist titles – but just failing to understand what we cover. Yes, ‘risk’ is our thing; it doesn’t mean we’re interested in security, manufacturing supply chains, healthcare or P&C insurance. And it really doesn’t mean we’re interested in general business stories.

Other than that, there’s often an assumption that we’ll be willing to overlook the fact that a prospective contributor has an obvious commercial interest in the topic of the article pitched to us. If you’re after marketing services, we’ll be delighted to help – but we’ll point you towards our commercial teams.

With so many titles under one brand, how do you differentiate content and decide what to publish where?

Everything we write appears first on Risk.net. That requires a judgement, sometimes, on where a given article should sit – a big, ambitious story might touch two or more of our desks. We make those calls by thinking about which slice of our audience is likely to get most value from the article: who does this matter most to?

In print, it’s pretty straightforward, given most of the print titles are far narrower in terms of their appeal: it’s not hard to know that an article about structured note hedging will run in Structured Products, or that a piece about the G-Sii regime will run in Insurance Risk.

There’s more of a question about what to include in Risk itself – the flagship magazine – which has the same breadth of readership that characterises Risk.net. But it’s a nice problem to have. And because the quality of the articles is now more consistent, we have a deeper pool of content to pick from. As a result, the mag has been getting weightier.

How closely do your teams around the world in London, New York and Hong Kong work together?

Each of our desks has staff in more than one office, so there’s a lot of contact at that level. But most stories are still the work of one or two journalists in the same office.

How do the Risk Journals fit in with the rest of the titles?
The Risk Journals are peer-reviewed publications in which academics and financial practitioners can publish papers on the technical side of risk management, derivatives and regulation. The Cutting Edge section of Risk.net also publishes technical papers – again peer-reviewed – which are shorter and have a strong, practical focus.

What can you tell us about your readership?

It’s growing. We’ve seen successive years of double-digit growth. And it’s more diverse than in the past.

Since 2009, we’ve focused pretty intensely on regulatory change and the successive waves of adaptation and evolution it has unleashed – in markets, products and services, and organisations. That has brought us into much closer contact with the official sector, different functions within the banks, and with asset managers and corporates. Having access to all of the stakeholders in risk transfer markets has been powerful, and self-reinforcing: the better you get to know them, the deeper the coverage becomes; and the deeper the coverage, the more doors open.

What are going to be the biggest risk management stories in 2016?

Depending on which way the UK public votes, the year’s biggest risk management story will be Brexit. Or it won’t.

For our readers, there are so many other themes, though: endogenous risks created by crowded trades and herding; the regulation of liquidity risk among buy-side firms; valuation risks in the derivatives market; potential leaps in risk management capabilities unlocked by high-performance computing and distributed ledgers; cyber risks, of course; the death of arbitrage trading strategies; constraints on regulatory capital modelling; clearing house default management and resolution frameworks.

PR Case Study: #directfix

When car and household insurance company Direct Line wanted to enhance its “fixing” proposition, Unity took on the challenge to see just what the company could fix. With Longford AFC labelled the “worst football team in Britain”, the agency launched a #directfix campaign with the help of England football legend Stuart Pearce to see what could be done for the ailing team.
Unity
Campaign: Delivering a #directfix to the “worst football club in Britain”.
Client: Direct Line
PR Team: Unity
Timing: January – March 2016

Overview

The #directfix campaign aimed to bring to life Direct Line’s “fixing” proposition. Over the last year the #directfix team have listened to the gripes of the nation, through its integrated social listening campaign, fixing every day problems – from spilt coffee to broken suitcases to forgotten lunches – in real-time.

In January 2016, Longford AFC had been labelled the “worst football team in Britain” by the media, having lost every game and conceding an average of ten goals per game.

When the #directfix team heard about this they knew something had to be done…

Objectives

This campaign aimed to reinforce Direct Line’s positioning as a fixer on an even bigger scale in order to fulfil the brand’s overarching objectives to:

  • Establish Direct Line as “fixers” in the public consciousness on a national scale.
  • Leverage the “fixer” brand proposition across multiple channels in a way that drives brand love, engagement and consideration.

Strategy

Harnessing the UK’s love of football and of supporting the under-dog, Direct Line drafted in England football legend Stuart Pearce to fix the morale of the UK’s worst football team, Longford AFC.

To ensure a wide variety of earned media, the strategy combined the newsworthiness of appointing an England football legend to the UK’s worst football team with the timeliness of the January transfer window.

A robust content strategy was implemented to ensure depth of messaging and positive brand engagement using both direct line and Longford AFC’s owned channels.

Imagery and footage was captured and shared with Vine, multi-image posts and short form content. These were a huge success, with the first Vine video getting almost two million “organic” loops.

A final “hero” film of all the activity was created specifically for social engagement and to solidify the fixing proposition.

The campaign saw the first use of social media platform Periscope by Direct Line, where Stuart’s debut was streamed live via social channels.

Paid media support was added over time to boost the already impressive earned results, with promoted activity happening through Twitter and specialised seeding of the hero film via relevant media outlets and channels. Twitter’s brand new, paid media platform, Conversational Video, was utilised to increase social media traction with the final piece of content.

Results

To date the campaign has achieved more than 288 pieces of earned media across broadcast, print and online, with the activity reaching more than seven million people on Twitter, trending organically UK-wide at launch. This firmly established Direct Line as “fixers” in the public consciousness, with 79% of all media firmly delivering the “fixing” message.

As a result of the activity the campaign has positively driven brand love, engagement and consideration with 98% positive sentiment on social media, a video view rate of 14.31% and up to 23.7% engagement on social media posts.

John Gisborne joins FleishmanHillard Fishburn

FleishmanHillard Fishburn has appointed MHP’s former MD and head of global health, John Gisborne, as MD of its healthcare team.

FleishmanHillard Fishburn

Gisborne joins FleishmanHillard Fishburn’s executive committee with a brief to build and enhance the agency’s healthcare team within its global network.

With more than ten years’ senior experience, he spent the last seven years at MHP. Before that, he headed up Hill+Knowlton Strategies’ international healthcare practice, as well as its Medical Knowledge Group in London.

He also led the company’s European Centre of Excellence in healthcare.

While Gisborne’s specialty sector is healthcare and pharmaceuticals, he has also advised businesses in the energy, supply chain and FMCG sectors. A biochemist by training, he has a particular interest in key issues in the healthcare sector such as medicines pricing, value assessment and complex approval processes.

He was also appointed board director and trustee of the International FH (Familial Hypercholesterolaemia) Foundation in 2013.

Jim Donaldson, CEO, UK and Middle East, said: “Bringing John Gisborne on board to lead one of our biggest teams is a great coup for FleishmanHillard Fishburn. John is a very experienced leader and one of the top names in healthcare communications, not just in the UK but across the region, with a history of running very significant teams with great success.”

Gisborne added: “The health sector is currently responding to so many technological advancements and possibilities, with great expectation from society. In these times, effective communications is all-important and we are well-placed to help current and new clients expand the impact it can have on their businesses.”

JLL appoints Farrer Kane to build corporate profile

Global property consultancy JLL has appointed Farrer Kane to help build the profile of its corporate solutions team across a range of targeted sectors.

Farrer Kane is set to work closely with the JLL team to promote its research and develop industry insights that highlight the need for business leaders to adopt a strategic approach to property assets.

Alex Kane, director at Farrer Kane, said: “We’re delighted to be working with a real property heavyweight on such an interesting brief. Technological developments and shifting working patterns mean corporates must be on top of how they utilise their property assets. We are looking forward to showcasing JLL’s expertise in this area.”

Andrew Foord, director-EMEA corporate solutions at JLL, said: “Farrer Kane has the right balance of creative thinking and property sector know how. Its understanding of what will fly with the business media will be invaluable.”

Burson-Marsteller acquires majority stake in Effect PR

Global publication relations and communications firm Burson-Marsteller has agreed to acquire a majority stake in Turkish communications agency Effect PR.

Headquartered in Istanbul, Effect has been Burson-Marsteller’s exclusive affiliate partner in Turkey since 2012. It will now become a full member of the Burson-Marsteller network and will be renamed Effect Burson-Marsteller following the acquisition.

Effect specialises in corporate and sustainability communications, CSR, financial communications, media relations and social media services. Its current clients include Diageo, Gucci, Intel, Toyota, and Turk Telecom Group.

Burson-Marsteller will have 73 offices and 85 affiliate offices across 110 countries following the deal.

Donald A. Baer, worldwide chair and CEO of Burson-Marsteller, said: “Taking a majority stake in one of the country’s leading agencies underscores that Turkey is a critical market for our global growth. With Effect Burson-Marsteller, we will continue to offer our clients significant opportunities to build their businesses in all major markets around the world.”

Gonca Karakas, founder and CEO, Effect Burson-Marsteller (pictured front right), added: “Our relationship with Burson-Marsteller over these four years has been very rewarding. This acquisition is the natural move to take our partnership – which is based on common values and a shared evidence-based approach to communications – to the next level.”

Burson-Marsteller is part of Young & Rubicam Group, a WPP subsidiary.

 

 

Storm promotes New Covent Garden Market redevelopment

Storm Communications has been appointed by New Covent Garden Market, as part of a seven year regeneration project for the UK’s largest fruit and vegetable wholesale market.

Storm Communications

 

New Covent Garden Market is home to 200 food and flower businesses. The fruit and vegetable market supplys 40% of fresh produce to London’s restaurants, cafes, schools and businesses.

Storm has been briefed to increase awareness of the redevelopment of New Covent Garden Market, which is part of a wider regeneration of Nine Elms on the South Bank.

This will create a residential and business district, with New Covent Garden Market one of three landmarks in the area alongside Battersea Power Station and the new United States Embassy, which opens in 2017.

Storm aims to enhance the profile of the market, targeting national, consumer and trade press. The team aims to highlight New Covent Garden Market’s plans to “serve London with the best quality, freshest produce and create an inspirational hub of food and drink in the UK”.

Storm MD Amanda Williams will lead the account with head of food, drink and home Susan Cole.

Helen Evans, director of business development and support at Covent Garden Market Authority, said: “Storm Communications’ heartland is in food PR and, as such, we were impressed by its knowledge of the sector and impeccable credentials. The year ahead is full of opportunities for the market and we are looking forward to working with the agency to leverage our assets and drive interest amongst external audiences.”

Williams added: “New Covent Garden Market is a true London icon, with a rich history and unique character. We are absolutely thrilled to be chosen as the strategic and creative partner and look forward to bringing to life the character and timeless appeal of the market.”

Kit Out My Office briefs 10 Yetis Digital

Online office furniture retailer Kit Out My Office has briefed 10 Yetis Digital to handle its PR as part of a wider marketing drive to raise awareness of the brand and its offer.

10 yetis

 

Kit Out My Office, which provides office desks, chairs and storage solutions, has already undertake various online marketing campaigns, but is now launching its first dedicated PR campaign in a bid to raise awareness of the brand and drive traffic to the website.

10 Yetis Digital has been briefed to create a consumer and trade-facing PR campaign to promote Kit Out My Office as a market leader for office and small business furniture.

Gareth Jones, digital marketing manager for Kit Out My Office, said: “We’re excited to be working with 10 Yetis and believe that they can position Kit Out My Office as market leaders, showcasing our team as experts and increasing our brand exposure.”

10 Yetis Digital owner Andy Barr said: “I’ve known Gareth for a few years now and it’s great that we can finally work together on a PR campaign. Kit Out My Office is a great company with a great offering, and we’re looking forward to getting this campaign underway and bringing in the right kind of results.”

Crowne Plaza hires HSE Cake for global campaign

Crowne Plaza Hotels & Resorts has chosen HSE Cake as its retained global PR agency, following a four-way competitive pitch.

HSE Cake

 

Crowne Plaza Hotels & Resorts, which is part of InterContinental Hotels Group (IHG), is the second largest “upscale” hotel brand globally, with more than 400 hotels in 63 countries.

The hotel chain has briefed HSE Cake to enhance the credentials of the Crowne Plaza brand, and drive reconsideration and appeal to audiences across IHG’s four operating regions; Europe, the Americas, Asia Middle East and Africa, and Greater China.

It will launch the global campaign in the summer and run until the end of the year across all markets, to coincide with a new above-the-line campaign, which will launch later in the year.

Jodie Butt, HSE Cake’s head of PR, will lead the account with support from group creative director Simon Moore and account director Kirsty Henderson.

Tom Curry, vice president of global corporate affairs at IHG, said: “HSE Cake demonstrated a clear strategic vision and creative insight into the needs of our consumers. This thinking translated into PR ideas that we knew would travel globally, and support our core business direction.

“The team’s enthusiasm for the Crowne Plaza brand shone through right from the start and we very much looking forward to working on this project together.

Jim Dowling, MD of HSE Cake, said: “This is great win for the team. We can’t wait to start working with Crowne Plaza to help reshape perceptions and celebrate their brand globally and are looking forward to creating PR campaigns that push creative boundaries and entertain people.”

Co-founder Diaferia leads Infinite Spada MBO

Jamie Diaferia 2A management team at global comms consultancy Infinite Spada, lead by co-founder Jamie Diaferia (pictured), has acquired co-founder Gavin Ingham Brooke’s majority shareholding for an undisclosed sum.

Diaferia, who founded Infinite PR in 2001 in New York, will succeed Ingham Brooke as Global CEO and majority owner. Ingham Brooke, who founded Spada in London in 1994, will become of counsel to the agency.

Zach Olsen, head of Infinite Spada’s San Francisco office, will become global president and join Diaferia on the firm’s global board. COO Isabel Podda, and directors Scott Addison, Ryan McSharry and Bruce Wraight, will lead Infinite Spada’s London team.

Diaferia said: “I am honoured to continue what Gavin started in London more than 20 years ago. Under his leadership Spada grew to become the go-to PR agency for professional services firms. I’m looking forward to leading Infinite to the future alongside the smartest, most successful team in the business, and continuing to grow our communications and PR, branding and content services.”

Infinite PR and Spada merged in 2014 and provide specialist services in PR, branding and content. Its clients span the legal, real estate, property, infrastructure, corporate, pensions and asset management, accountancy and not-for-profit sectors.

Carousel wins PR brief for new Digital Kids Show

Manchester-based PR agency Carousel has been handed a PR and social media brief to launch the first Digital Kids Show, which takes place in October.

Carousel

 

The show, which will run on 29 and 30 October at Event City in Manchester, aims to “bring to life the digital world for families” and highlight the opportunities children have to become the coders, bloggers and YouTubers.

The Digital Kids Show will also feature comedy duo Dick and Dom, as well as “famous” YouTubers.

Carousel PR will handle the show’s media relations and social media channels in the run up to the event, and drive brand awareness through targeted consumer and trade PR activity, with the aim of increasing ticket sales and exhibitor and sponsor sign-ups.

The agency has also been briefed to increase social media engagement around the event.

Aisha Tilstone, founder of the Digital Kids Show, said: “We’re delighted to have Carousel PR on board. Its experience within the sector makes it the perfect fit for the Digital Kids Show, having previously worked on similar events: Geronimo, LolliBop, along with toy brands MGA and Zapf. Their enthusiasm, and ability to demonstrate their passion for our brief and the event, lets us know we’re in safe hands.”

Jack Rigby, account director at Carousel PR, said: “We’re ecstatic to be working with the Digital Kids Show, the event takes a subject which is talked about in the media and Parliament on a daily basis and makes it fun and engaging for parents and children in the real world. We’re looking forward to using our experience gained across other family brands, events and attractions and putting them to good use for Aisha and the team.”