Patricia McDonald joins Weber Shandwick as strategy and insights MD

Patricia McDonald joins Weber Shandwick as strategy and insights MD

Weber Shandwick has hired Patricia McDonald, Isobar’s former chief strategy officer, as its UK MD of strategy and insights.

McDonald’s career spans over 20 years at many of the UK’s top ad agencies – including BBH, CHI & Partners and Denstu Aegis’ Isobar.

At Isobar, she was responsible for transforming the digital agency’s strategic offering and built a team that served clients including Sony, Kellogg’s and Scottish Power.

In her new role, McDonald will bring her strong strategic perspective to Weber Shandwick’s clients and build the agency’s talent, skills and strategy offer. She will initially focus on London-based clients and UK talent.

Rachel Friend, UK CEO of Weber Shandwick, said: “Our clients will benefit from Patricia’s strategic thinking and experience working with world-leading brands. We warmly welcome her to the Weber Shandwick team.”

McDonald added: “Weber Shandwick has an outstanding heritage in earning attention and driving innovation. I am incredibly excited by the opportunity to work with the talented team to build an earned-attention business for our client partners the digital era.”

When less is more – how measurement profits not-for-profits

Communications measurement is booming. According to industry analysts Burton Taylor, media analysis (including social media) is the fastest growing segment of the media intelligence market, while the latest AMEC Global Business Study shows that 81% of members are expecting growth in insights services in 2018.

The largest corporate brands on the planet are investing significantly in communications and in communications measurement – often at a global scale. Given this investment, you would have thought that it is these organisations that would be the most sophisticated users of measurement. This is not necessarily true.

As Cision EMIA President Abe Smith pointed out in his recent blog, Cision (together with its recent acquisition PRIME Research) have dominated the AMEC awards over the past three years, winning more awards in recognition of best practice measurement than any other organisation.

And the sector that has had most success with Cision and the AMEC awards is….Charity. Counter-intuitively the sector which often has the most limited resources frequently does the best measurement. It seems that the limiting of resources is itself a major reason for the success – the greater scrutiny on budgets and the need to do more with less forces good measurement. Charities need insight to plan, execute and measure activity that maximises effectiveness and efficiency – to make £5,000 act like £50,000 or even £500,000.

Earlier this week Cision hosted our Charity Round Table breakfast, bringing together senior communications professionals from 20 charities, including Cancer Research, British Heart Foundation and Scope. We heard talks from Anil Ranchod, Deputy Director of PR and Communications at the Stroke Association and Pasca Lane, Director of Media for British Red Cross who shared their experiences. This was followed by a broader ‘round table’ discussion and debate.

My key take-aways included:

  • The importance of being clear about the role of communications and having clear objectives. There is a big difference between driving direct action (such as website visits, helpline calls and donations) and raising awareness about an issue or campaign. Identifying where the communications role begins and ends is important and should be communicated to key stakeholders both within the communications team and beyond, from marketing colleagues to senior teams.
  • The importance of a clear media strategy. There were many examples of tensions between legacy viewpoints of the importance of traditional ‘mass’ media with the alternative view of targeting specific media based on target audiences.  Coverage in a major national or broadcast channel was often seen by senior stakeholders as a coup even if it didn’t reach and engage with the right audiences.  Conversely, there were examples of rushing to do everything on social because it is ‘what you should do now’ – even if this is less effective at meeting objectives.  Traditional mass media, for example, still has a strong role in building awareness at scale and building a shared narrative that can be further leveraged by social channels.
  • The importance of an integrated approach to communications campaigns. There were still examples of siloes operating within charities, with the communications team working at arms-length from colleagues in marketing, research or fundraising.  It was acknowledged that the best work came from a collaborative work across functions and that this should be done early as part of the planning stage.    Measurement should also be introduced early on with objectives and KPIs agreed at the planning stage and shared across communications channels, rather than done as a retrofit exercise after the event.

Before coming to the Charity Round Table, we asked guests to answer a short survey about their biggest worries about communications in the charity sector. ‘Reputation and trust’ came out as the top concern with 86% of the respondents saying this was a priority issue.

Reputation and trust has historically been less of an issue in the charity sector – there is a joke that we always run out of green printer ink before we run out of red on charity analysis reports because sentiment charts generally do not show much negative (red) coverage.

But then came last month’s Oxfam scandal involving the allegations that charity workers, including the head of operations, paid for prostitutes in Haiti. We picked up the story as part of our ongoing analysis of the charity sector. February’s ‘Charity Barometer’ shows Oxfam topping the volume charts with more than 43,000 mainstream media articles (more than seven times more than UNICEF which was second on around 5,000 articles).

Despite dominating mainstream media, social media coverage was significantly more muted. Oxfam ranked just 13th on social volumes – social media was dominated by celebrities such as Ronaldo and Myleene Klass supporting campaigns, from charities such as Save the Children, on the war in Syria. This shows that a big story in mainstream news coverage does not always filter through on social media, and vice versa.

But what impact has this coverage had on reputation? We used Cision Surveys to gauge the public reaction. 60% of people said that the story had a negative impact on their trust in charities (with 30% saying a strong negative impact). Breaking out the data further, the negative impact has been particularly strong with men, people on modest incomes and people aged over 44. The latter has a potential future impact on legacy donations which many charities rely on.

However, the story had less of an impact on the willingness to donate money overall. The response to the question “To what extent has the recent Oxfam scandal impacted your likeliness to donate to charities in general?” had an evenly split response with half of respondents saying it had a negative effect and half saying it hadn’t. The well-established image that giving to charity is generally a good thing is apparently harder to shift.

It is important not to be complacent. While the 2018 Edelman Trust Barometer shows that NGOs (including charities) are globally the most trusted of the four major institutions (NGOs, Business, Government and Media), the UK is showing a negative trend.

Since 2013, there is an emerging gap between the global average and the UK, with NGO’s in the UK becoming increasingly distrusted. In 2013 the UK was pretty much average in global ranking on NGO trust, by 2018 the UK ranked just 21st out of 28th. The field work for the Edelman Trust Barometer was done before the Oxfam story broke, so we are yet to see if this has a further negative effect on this trend.

An increasingly distrustful environment means that reputation management has become an essential component of communications strategy. This has been the case in the corporate world but is now a reality in the not-for-profit sector. Charities have done well so far showing they can do more with less. They now need to make sure that the risk of reputational damage doesn’t mean that less becomes even less.

How communicators can master modern media relations

How communicators can master modern media relations

“Sorry, I’m really busy and can’t talk to you right now, please send it over in an email and I’ll get back to you.”

For a media relations practitioner, this is groundhog day. The discipline is one of the toughest in PR, simply because of the number of knockbacks communicators receive every day.

Media relations has always been a core discipline for PR industry professionals. From the onset of public relations, communicators knew that persuading journalists to cover their story in a positive light is one of the most powerful ways to reach their desired audience.

However, the declining number of journalists and print publications, as well as the development of new technology, has meant that this traditional discipline has evolved massively over the past 20 years.

Real time news powered by the internet and social media has led to a proliferation of digital outlets and has condensed the news cycle. Added to this, a cornucopia of new tools and the rise of influencer marketing has changed the face of media relations forever.

Cision’s latest white paper – How to master modern media relations and deliver the right results – details how communicators can respond to these changes to keep their media relations strategy sharp.

With the range of tools now on offer, communicators are spoilt for choice to the point of confusion on which technology to use to power their outreach. That’s why we asked the likes of Hill + Knowlton and Gumtree what’s in their media relations toolkit, to illustrate how they go about putting in place a media relations strategy, while illustrating how the Cision Communications Cloud can turbocharge how your media relations campaigns.

Building relationships with influencers and journalists is imperative to ensure you are able to get your message out. Earned media practitioners present their tips on how to build long-lasting and productive relationships with both journalists and influencers.

Finally, we look at some of the more traditional, but equally important, basics of pitching. Both expert communicators and journalists discuss how to execute a phone pitch, while our handy guide on writing a press release will ensure that your messaging is designed to stand out to journalists.

Enter your details below now to download How to master modern media relations and deliver the right results and discover how you can optimise your media and influencer relations strategy.

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Piers Eady joins 4media Group as head of news

Former Daily Mirror deputy news editor joins 4media Group as head of news

Piers Eady, a former Daily Mirror deputy news editor, has joined 4media Group as head of news to lead its print and online offering.

In the newly formed role, Eady will help the agency’s clients develop their stories and give them the best chance of securing coverage.

Eady started his journalism career at the National News Press Agency. He then joined the Hampstead & Highgate Express as crime reporter, before becoming its local government reporter and then news editor.

For the past 14 years he has worked for Trinity Mirror on the Sunday Mirror and Daily Mirror’s newsdesks.

David Cotgreave, 4media Group’s managing director, said: “At 4media Group we strive to put as much emphasis on understanding the journalistic process as we do understanding our clients, so Piers’ insight will be invaluable.”

Eady added: “I am hugely excited to be working for 4media Group and looking forward to bringing my experience of national newspapers to help our clients maximize their print and online coverage as well as ensuring their message is at the heart of the story.

“Having received countless press releases over the years, I understand the importance of storytelling. Clearly communicating the story with a journalist is essential yet often overlooked.”

Hacks vs Flaks prepare for football and netball battles

Hacks and Flaks prepare for football and netball battles

A titanic clash of industries moves from the office to the great outdoors next weekend, as PRs and journalists limber up for the annual Hacks vs Flaks Easter Sports Day.

Both industries’ leading football and netball players will lock horns on Sunday 8 April at Club des Sports, Ealing, in order to raise money for charity Cardiac Risk in the Young, which focuses on reducing the frequency of sudden cardiac death in young people.

Next weekend’s fixtures will be the 12th instalment of Hacks vs Flaks, with the previous 11 helping to raise almost £370,000 for over 20 charities. The Hacks will be looking to avenge defeats in last year’s football and netball events.

The Hacks vs Flaks committee has extended its thanks to lead sponsors Nationwide and Uber and co-sponsors EY, Direct Line, FTI Consulting, Sharpener Communications and VisMedia for their generosity around the event.

Any football or netball players, supporters or sponsors still looking to take part should contact Ed Berry at FTI Consulting: [email protected] or 020 3727 1046.

Meet the Journalist: Forbes' European editor Alex Wood

Meet the Journalist: Forbes’ European editor Alex Wood

Alex Wood, European editor at Forbes and founder of The Memo, explains why the magazine giant bought The Memo, how the site’s content will evolve and his favourite Memo story.


You founded and edited The Memo, which has now been acquired by Forbes. What was it about the site which attracted Forbes?

My vision for The Memo was to create a business magazine fit for the digital age. We took the cutting edge tech trends and translated them for professionals across all industries, building an audience of over 500,000 readers every month.

And we put people and personalities at the heart of our editorial strategy – which aligned perfectly with Forbes’ original mission which still stands today, over 100 years after the first edition launched. Forbes celebrated its 100th anniversary last year, but is still carries an entrepreneurial spirit that made our partnership a perfect fit.

Now that you’re leading Forbes’ European online operation, what can we expect from the title’s growth in Europe?

Over the course of 2018, you can expect a rapid expansion of our contributor base from across every corner of the continent. As Randall Lane, chief content officer, recently announced Forbes’ already successful contributor model will continue to be at the heart of the brand’s growth.

I’ll be on the lookout for the smartest voices from across Europe to join us as contributors, sharing their insights with an audience of over 50 million readers each month.

Also, I’ll make it my personal priority to give European business leaders both big and small the visibility they deserve, and the opportunity to be seen by Forbes’ global audience.

Will the content you produce for Forbes change much from what appeared on The Memo?

The content you will see from us will be broader. At The Memo we focused on the impact of technology on business, whereas on Forbes Europe we will cover all aspects of business from startups all the way up to global brands that started out in Europe.

We’ll be bringing across some of our most popular features, including the much-loved weekly Memo newsletter – which we invite you to sign up for today – and “How to Boss it Like…”, our iconic series of profiles, which tell the stories of Europe’s biggest leaders and how they manage to get so much done in their busy lives.

Given the proliferation of fake news globally, what is the role of respected brands such as Forbes?

Personally, like so many people, I’ve struggled to cut through the noise of social media and seemingly endless content on the web. As a result, in an age dominated by fake news, it has never been more important to turn to respected brands in the media.

With over 100 successful years behind it, I can’t think of a better brand for business readers across Europe to trust. We will continue to uphold the highest standards of journalistic ethics at Forbes Europe and retain our position as one of the most-trusted brand in business.

Is there a crossover between The Memo’s audience and Forbes’ readers?

Yes, absolutely. The Memo’s audience grew to over 500,000 readers, most of which came from the wider business community, rather than the deeper tech world. I couldn’t be more happy with the fit between our audiences and the opportunity for us to continue the great work we’ve done at The Memo across the Forbes platform.

Describe your relationship with PRs. How can they best work with you and the team?

I love working with PRs to make a story that stands out. Across my career over the past decade, I’ve worked with many great PR professionals under embargo to make sure we get the best possible story every time.

Getting under the surface of a story and the people behind it is what gets me excited as a journalist – I want to know about the motivations of leaders, their backgrounds and what really makes them tick.

My team and I are obsessed with forward planning – we like to look as far as 12 months ahead, spotting the trends early and profiling the up-and-coming winners. So please give us as much forward notice as possible and let’s do the story justice.

We have a brand-new email account for our newsroom in London: [email protected] and welcome pitches at any time. Like many newsrooms, we receive a lot of emails, but they do all get the careful attention they deserve as part of our weekly planning process.

I’m also a regular contributor on TV and radio, which is one of the reasons I prefer not to receive pitches by telephone if possible – you might catch me when I’m covered in makeup and wearing a mic!

Finally, what was your favourite story published by The Memo?

Reflecting on the past three years, we had so many impactful stories that I look back on fondly. One continues to stick in my memory – when I reflected on how much my smartphone had dominated my everyday life.

Coming from a BBC and Bloomberg TV background, I still feel uncomfortable putting myself at the heart of a story. But that time I put my neck on the line and shared how I really felt – that my smartphone had gone from helpful to a hindrance. I revealed how logging onto social media and email was taking over my life, harming my sleep and even my relationships.

Amazingly, the story attracted global media interest and was picked up by the BBC and has resulted in numerous features on TV and radio across the world. I’ve received countless emails from other professionals that felt the same way, who thanked me for saying what everybody was thinking.

Finally, it went on to become the theme for an episode of Davina McCall’s new show, The Davina Hour – something that I never expected to happen in my career!

Cision secures highest number of nominations at AMEC Awards

Abe Smith to participate in keynote AMEC summit session

Abe Smith, president, Cision EMIA, will present his views on the future of earned media measurement at a keynote session at the 2018 AMEC Summit in Barcelona

Abe Smith, Cision President, EMEA-I

He will be one of four industry leaders taking part in a panel debate in which panellists will give their view on upcoming measurement trends, with an audience Q&A following the presentations.

UNICEF’s global director of communications, Paloma Escudero, HM UK Government executive director for government communications, Alex Aiken, and AMEC chairman Richard Bagnall comprise the rest of the panel. The session will be moderated by PR Week editor-in-chief Danny Rogers.

Smith said: “I am honoured to be taking part in the AMEC Global Summit’s keynote session. It will be a privilege to share the stage with three great communications professionals in Paloma, Alex and Richard.”

He added: “In our data-driven world, having the right tools and metrics to measure PR and comms campaigns will help communicators to earn their fair share of the marketing budget.”

Smith concluded: “I look forward to explaining how new technology – such as the Cision Communications Cloud – will shape the future of PR measurement and finally allow PR and comms professionals to demonstrate the impact of their work on business activities.”

The AMEC summit will be held on 13 and 14 in June in Barcelona. Find out more on how to book your place here.

Specialist LGBTQ+ travel agency KOG launches

Specialist LGBTQ+ travel PR agency KOG launches

Former journalists Gordon Smith and Krystin Arneson have launched KOG, a specialist agency aimed at building relationships between the LGBTQ+ community and tourism destinations and organisations.

KOG will operate on a project, rather than on retainer basis, to help global tourism boards and travel-related businesses establish and optimise their LGBTQ+ strategy. It will help organisations with consulting, creative content production, PR, media relations and additional services such as social-media workshops.

The agency will operate from hubs in Scotland and Germany, with Smith managing its Glasgow office and Arneson overseeing operations in Berlin. The pair will combine their journalism experience with previous PR and comms account directorships for global brands such as Qatar Airways, Visit Finland and Aer Lingus.

Smith said: “Although there are many markets around the world that have made huge progress in recent years, the need for our specialist skills and expertise has never been stronger. There are too many tourism boards and travel businesses providing lacklustre LGBTQ+ content — if any at all.

“At KOG we’re trying to do something a little different by re-imagining what LGBTQ+ creative materials and communications can and should look like.”

Arneson added: “Gordon and I firmly believe that travel is a right and not a privilege — so it must be accessible, welcoming, and inclusive for all.”