PR Case Study: Stand Agency - Safer Internet Day

PR Case Study: Stand Agency – Safer Internet Day

Stand Agency used a survey of young people’s online experiences and Safer Internet Day partners to help amplify the UK Safer Internet Centre’s messages.


Campaign: Safer Internet Day
Client: UK Safer Internet Centre
PR Team: Stand Agency
Timing: Tuesday 6 February 2018

Summary


The UK Safer Internet Centre (UKSIC) coordinates Safer Internet Day every year in the UK, a global advocacy day encouraging safe and responsible technology use for young people.

With daily news stories around the risks that young people face online, the agency saw an opportunity to cut through the media noise and promote the client’s key messages to young people.

Objectives


Safer Internet Day is a competitive news day and Stand Agency’s brief was to inspire a national conversation around young people’s online use.

Strategy and implementation


The key was to empower young people with a story that felt honest and positive, not patronising.

Working alongside the UKSIC team, we surveyed young people’s experiences of technology in their lives and relationships. The findings revealed the positive role of technology in how young people develop relationships and maintain their social lives. It also showed some of the risks and pressures that young people are facing.

Armed with a strong story and stats, Stand Agency launched a full-scale national, regional, broadcast and online sell-in. We coordinated our sell-in with key Safer Internet Day partners including the BBC, BT and Liverpool FC to maximise the impact of the day.

Knowing it would be a competitive news day, we secured briefings with key media in advance to ensure we were best placed to land quality coverage.

Results


We secured extensive media coverage on Safer Internet Day with a total reach of over 531 million people.

The UKSIC’s research and spokespeople were featured in broadcast coverage across the day including BBC 6 o’clock News, national and regional BBC Radio stations, ITV News and Sky News.

It secured coverage with major nationals including Mail Online, The Sun, i and The Independent.

UKSIC spokespeople were interviewed and quoted over 30 times, using the agency’s research as a springboard for discussions around young people’s online lives.

Client feedback


Will Gardner, director at the UK Safer Internet Centre, said: “Stand put so much energy into making Safer Internet Day an enormous success. We are delighted with the coverage and are really pleased that our positive message shone through on such a busy news day.

“We have loved working with the team to achieve the biggest Safer Internet Day yet, and feel very proud of what has been accomplished.”

Cision identifies 3 reputational risks facing the FMCG industry

Cision Insights uncovers 3 reputational risks facing the FMCG industry

The £350 million FMCG industry is changing fast.

Shifting consumer preferences, new political pressures and resistance to healthier product ranges are all creating reputational risks for businesses in the sector. With more than 25% of a company’s value linked directly to its reputation, protecting firms against these risks is a key responsibility for communicators in the industry.

That’s why the Cision Insights team has analysed millions of print, digital and broadcast press clippings to identify the three biggest threats facing the FMCG industry right now, which are summarised in an exclusive report – 3 reputational risks facing the FMCG industry in 2018.

Inside, you’ll find all the insights you need to prepare your comms strategy for these key reputational threats in the coming months.

The government’s war on sugar


Last month saw the government roll out is ‘sugar tax’ in the UK.

Following the success of similar taxes in places like Mexico, it now looks like a matter of time until this tax is adopted across the EU.

“There’s a growing demand for taxes on unhealthy products across all of Europe,” says Carlos Del Romero, senior client insights manager at Cision. “A 2018 survey carried out by market research firm Mintel showed that healthy products and transparency are the top two priorities for consumers.”

3 reputational risks facing the FMCG industry sugar tax

Cision Communications Cloud data showing ‘sugar tax’ mentions between January and December 2017

Download your copy of the report today to see how you can prepare your business.

Plastic waste isn’t going away


Consumers are becoming more conscious of the impact big corporations have on the environment.

The debate was triggered in part by initiatives like Syk’s Ocean Rescue campaign, which pledged to seek a solution to the public’s relationship with plastic waste.

“But the single biggest contribution to the plastics debate came from David Attenborough’s Blue Planet II,” adds Rel Romero. “The series showcased the risks to our oceans and highlighted plastic waste as the number one threat.”

With the EU announcing its European Strategy for Plastics in a Circular Economy earlier this year, this issue isn’t going away.

3 reputational risks facing the FMCG industry plastic waste

Cision Communications Cloud data showing ‘packaging waste’ mentions in the mainstream media from January to December 2017

Discover more about the role communicators must play in this debate here.

A potential consumer backlash


In response to changing consumer preferences and government pressure, FMCG brands are diversifying their product portfolios. But with new products come new challenges.

“Customers have mixed feelings about the use of sweeteners and the reduction of sugar content,” notes Del Romero. “Consumers criticised Irn-Bru owner AG Barr for replacing the recipe of its drink
with a low-sugar alternative. Hands off our Irn-Bru, a petition launched by loyal customers, has attracted thousands of signatures.”

Changes like these may be necessary to adapt to new industry trends. But, to implement them successfully, brands must be smart about how they communicate them to the public.

3 reputational risks facing the FMCG industry healthy products

Reasons customers buy healthy products

Companies must adapt quickly to this changing business environment, and comms must play a key role in driving this transformation. So, enter your details into the form below now to access the full report and discover more about the challenges these issues create for communicators.

3 reputational risks facing the FMCG industry in 2018


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Guto Harri joins Hanover as senior adviser

Hanover has appointed Guto Harri as senior adviser to provide senior counsel to their roster of blue chip clients in Europe and Middle East.

Currently a contributing political editor of GQ, a director of S4C television and director of the Hay-on-Wye Literary Festival, Harri spent 18 years as a reporter and presenter at the BBC before leaving to become spokesman and director of external affairs for Boris Johnson during his first term as Mayor of London.

He then worked for NewsUK as director of communications and corporate affairs and has spent the last two years as managing director of external communications at Liberty Global.

Harri said: “The challenges, energy, wisdom and experience at Hanover is not only impressive but inspiring and I look forward to working more closely and regularly with the fabulous people I’ve recently met, and those I have known and respected for many years”.

Charles Lewington, Hanover’s founder and CEO, added: “Guto is a fantastic professional who has a uniquely deep understanding of politics, media and the corporate world, backed by years of experience.

“His particular expertise in media and telecoms helps reinforce Hanover’s position as a leading consultancy for brand, employee engagement, corporate PR and regulatory support for tech businesses.”

Champions (UK) recruits former ITV commercial director Gary Knight

Champions (UK) recruits former ITV commercial director Gary Knight

Champions (UK) has appointed former ITV commercial content director Gary Knight as its new non-executive director.

Working in a creative director role, Knight will develop Champions’ campaign delivery expertise across all sectors, from TV to digital.

He will also spearhead the agency’s social media influencer offering, Influencer Matchmaker, using his expertise to help develop cost-effective partnerships and create influencer content that delivers results for clients.

Knight previously worked as ITV’s branded entertainment and digital sales director and oversaw the network’s online advertising.

Matthew Hayes, co-founder and MD of Champions (UK), said: “The addition of Gary Knight is really exciting for us all at Champions. He brings vast experience, a great personality and fresh ideas to the table and I think these attributes will be felt across all of our departments and he will be a vital asset to the company.”

He added: “We are extremely lucky at Champions to be home to so many fantastically creative members of staff, all of whom are experts in their field. And, we are always looking to expand and bring in anyone that thinks they can help further the success of the business.”

Laura Leggetter to lead Redleaf’s Residential Property team

Redleaf Communications has appointed Laura Leggetter as managing director of its Residential Property division.

Leggetter’s portfolio at Redleaf will include the likes of Six Senses, Countryside, The Office Group, Ronson Capital and Allsop.

She most recently led the property team at LUCHFORD, where she significantly grew the team since 2014, scooping clients including Capco, Lendlease, Lodha and Dukelease.

Her career has also spanned eight years at FTI, as well as being a former mentee in the PR Week Women in PR Mentoring scheme and CIPR Young Communicator of the Year.

Leggetter said: “I am thrilled to have joined Redleaf at such an exciting time. Being part of the wider Porta Group and with access to specialists across financial services, digital, research and consumer, my new role offers opportunity for sharing expertise with clients regionally, nationally and internationally.”

Delilah Pollard, Kazoo Communications managing partner

Kazoo Communications restructures senior leadership team

Kazoo Communications promoted Michael Blount and Delilah Pollard to director roles, restructured its senior leadership team and hired four new staff.

The pair joins Kazoo managing partners Lydia Hoye and Jessica Owen, and senior director Rachael Charlton in the new senior team.

The agency has also hired Loriann Luckings-Marwood and Laura Rudolph as senior account directors and Lucy Mercer and Matt Anderson as account managers.

Luckings-Marwood will also develop the agency’s entertainment team alongside Blount. She has previously launched campaigns for Ladbrokes, Halfords, Coca-Cola and Red Bull.

Rudolph was previously at Good Relations and joins Kazoo on maternity leave cover. She will work across the agency’s food and BT Group accounts. Her client experience includes Lidl, Unilever, Bird’s Eye, the FA, National Trust and Canon.

Mercer was worked across accounts including Aldi, Wickes and AEG, while Anderson’s client experience spans Bacardi, Red Bull, Virgin Sport, Jaguar and Heineken.

Hoye said: “We’re evolving here at Kazoo, so it’s imperative that we hire the best talent and recognise the greatness of our director level to ensure our team feel challenged and our clients always get the best from us.

“It’s great to have such a wealth of new experience join from a variety of different backgrounds. They’ve all slotted in seamlessly with the existing team and bring a fresh perspective so we stay on top as a really modern PR agency.”

  • Pictured: Delilah Pollard
Opinion: How to demonstrate the value of PR in the energy sector

Opinion: How to demonstrate the value of PR in the energy sector

Paddy Blewer, co-chair of the CIPR’s new Energy Leadership Platform, explores how the group will demonstrate the value of public relations during a period of near unprecedented change for the entire energy industry.


Paddy Blewer

We may have recently passed a major inflection point for the global energy industry. For many years, there was an acceptance of the standard corporate, operational and financial models. This is no longer the case.

One could argue that for much of the past fifty years, there was minimal difference between either international oil companies, or between large power generation and power/gas retail companies.

This is not to deny that they all had different histories, assets and geographical specialities. Perhaps the greatest difference was in their very different corporate cultures but, at the same time, investors analysing their organisational charts, portfolio structures and long term income drivers would see that they had far more in common than not. Then:

  • Our understanding of environmental issues and their importance to the future of the planet and human existence grew exponentially – certainly across my lifetime. There has been an acceptance across the global industrial community that there has to be real and lasting change. The Paris Agreement was, in some ways, a culmination of this decades long trend, but also the start of a new journey. There won’t be a fundamentally strategic reverse to the way things used to be.
  • Technology has advanced at an incredible rate across the energy vertical. From the ability to squeeze more hydrocarbons from the rocks upstream that had previously been presumed uneconomic, down to the non-subsidised profitable generation of power from truly renewable sources, we have entered a fundamentally new paradigm, both operationally and financially.
  • These trends have lead us to what is termed the “Energy Transition” – whereby major energy players have restructured their operations and the capital base that funds them to align themselves with these prevailing trends.

It is the same across the vertical. Refiners and retailers have new regulatory challenges that effect both their businesses directly and, just as importantly, those of their customers.

Gas, heat and power retailers have to take both regulatory and consumer perception into account in a way that was not the case when utilities were far more a commoditised product that we all had to have and we didn’t care where it came from.

The CIPR Energy Leadership Platform (ELP) has therefore emerged at an opportune time. We want to engage with the issues inherent in the energy transition to demonstrate the value of PR and the strategic communication function; both grasping strategic opportunities and managing existential non-engineering risks.

To make it clear, the ELP is a thinktank designed to contribute to the wide ranging international debates on energy issues. It is not (just) a community to share best practice and help train our junior colleagues.

Our combined experience gives us the ability to analyse issues such as geopolitics, capital requirements, regulatory challenges, access to energy and the interaction between organisations and the societies in which they operate – and how PR and strategic comms can be used in such imperative and vital dynamics.

The ELP is designed to further the CIPR’s work in demonstrating that PR is a strategic management function, and that we can add value at the highest levels of corporate and government decision making – “permission to advise” just as many energy organisations require “permission to operate”.

This means reaffirming the request I’ve heard from many fellow PRs (both in-house and consultancy): “Let us help you develop the strategy, not just rationalise what you have decided”.

The ELP Advisory Board has centuries of relevant industry (PR) and sectoral (energy) experience across the globe. The ELP is the first initiative of its kind in the world in terms of both membership organisations and industry at large.

We are not aware of a reputation-led thinktank that focuses on energy issues in such breadth. Whilst we are aware of the potential downside of being the first (there’s no one to learn from directly), we are confident that we can and will make a positive difference both for the national and international PR industry but, more importantly, for the energy industry worldwide.